At Kriveda Biosmetic, we prioritize hygiene, product integrity, and customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Due to the personal care nature of our products, returns are accepted only under the following conditions:

• The product was delivered in a damaged condition
• You received the wrong product
• The product is missing from your order

The issue must be reported within 48 hours of delivery.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns if:

• The product has been opened or used
• The seal is broken
• The product was purchased under clearance or promotional sale (unless damaged)

3. How to Request a Return

To initiate a return, please email us at:

sales@krivedabiosmetic.in

Include the following details:

• Order number
• Clear photos of the product
• Photos of outer packaging
• Description of the issue

Our team will review your request within 2–3 business days.

4. Refund Process

If your return is approved:

• Refunds will be processed to the original payment method
• Refunds are typically completed within 5–7 business days after approval
• Shipping charges (if applicable) are non-refundable unless the error was from our side

5. Replacement Policy

In eligible cases, we may offer:

• Product replacement
• Store credit
• Refund (as applicable)

The resolution will depend on the nature of the issue.

6. Cancellation Policy

Orders can only be cancelled if they have not been shipped.

To request cancellation, contact us immediately at:

sales@krivedabiosmetic.in
+91 7723005656

Once the order is dispatched, cancellation is not possible.

7. Allergic Reactions & Sensitivity

While our formulations are designed to be gentle and Ayurvedic-based, individual sensitivities may vary.

We recommend performing a patch test before full use.
Refunds will not be issued for personal allergic reactions unless the product is proven defective.

8. Contact Us

For any return or refund-related queries:

Kriveda Biosmetic
Email: sales@krivedabiosmetic.in
Phone: +91 7723005656